FAQ
Frequently Asked Questions
Everything you need to know about your order, delivery and tracking.
When will my order arrive?
Orders are usually prepared within 1–2 working days. After dispatch, delivery usually takes around 5–10 working days, depending on the destination.
You will receive an email as soon as your order has been shipped.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a tracking number by email, where tracking is provided by the shipping carrier.
This allows you to follow your parcel step by step once the carrier has updated the tracking page.
Where can I track my order?
Where tracking is provided by the shipping carrier, you can follow your order through the tracking link sent to you by email after dispatch.
Tracking updates can take a little time to appear after the parcel has been handed over to the carrier.
What happens after I place my order?
After your order is placed, it is reviewed, processed and prepared for shipment. Once it has been dispatched, you will receive your shipping confirmation by email.
Please make sure your email address is entered correctly so you can receive all order updates.
How can I make sure my delivery goes smoothly?
Please enter your delivery address carefully and make sure all details are complete, including house number, apartment number, postcode and contact information where needed.
Correct address details help the carrier deliver your parcel as smoothly as possible.
Can I return my order?
Yes. You can return your order within 30 days from the delivery date, provided the item is unused, undamaged and complete.
Please contact us before sending your return so we can provide the correct return instructions.
How can customer support help me?
Our customer support team can help you with questions about your order, tracking, delivery details or returns.
Please contact us at info@wantsandfits.com and include your order number so we can assist you faster.
Need help with your order? Email us at info@wantsandfits.com and include your order number for faster support.